GENERAL TERMS AND CONDITIONS FOR CUSTOMERS’ CARD USAGE PROMOTION

In these terms and conditions, the word shall have the following meaning:
“Account” means an account opened on customer’s request in accordance with the Bank’s requirements and applicable laws.
“Cardholder” means a person to whom the Tembo Card has been issued.
“Cashback” means a form of incentive offered to buyers of certain products or services whereby they receive a cash refund after making a purchase which is credited to their respective accounts.  
“Customer” means the individual holding an account with the bank, hence the holder of Tembo Card Visa.
“Discount” means a deduction from the usual cost of something, could be an item or service.
“Tembo Card” means all brands of electronic Cards issued by the Bank on customer’s request for use in connection with services provided by the Bank, which can be used on POS, Online or ATM for purchase and/or cash withdrawal.
“The Bank” means CRDB Bank PLC.

Overall Terms and Conditions

1.     The campaign will only target customers who hold and use Tembo Card Visa to purchase airline tickets for Qatar Airways.

2.     Cashback will only be credited to the cardholder's account linked to the respective card which made a payment; there’s no amount that will be paid as cash in hand.

3.     The cashback amount will be offered as a percentage of a transaction amount (i.e.,10% cashback).

4.     The bank shall have the right to put a cap as a maximum cashback amount that can be paid on a single transaction.

5.     The cashback amount will not be credited instantly upon completion of a transaction, however, will be calculated and posted on approximately the following business days of the bank or at regular intervals.

6.     The bank will have the right to communicate (advertise) about incentive reward through its channels or any other media and all participating merchants.